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Date ArticleType
7/15/2016 Member News
RiverLink Customer Service Centers to Open July 21st

Customer service centers to open July 21

 

Thursday, July 21 will be the opening day for the two RiverLink customer service centers as well as the first day drivers can set up their RiverLink accounts either in person, online at RiverLink.com or by phone at 855-RIV-LINK (855-748-5465).

RiverLink is the new, all-electronic tolling system making the Louisville – Southern Indiana Ohio River Bridges Project possible. There are no tollbooths, no coin machines, no lines and no stopping. Initial toll rates range from $2 – $12. The lowest toll rates are for drivers with transponders. Drivers must set up a prepaid account to get a transponder.

The customer service centers are located at 400 East Main Street in Louisville and 103 Quartermaster Court in Jeffersonville. The centers will be open 7 a.m. – 7 p.m. Monday – Friday. They will also be open 8 a.m. – 2 p.m. Saturday during the first year of operations.

Setting Up a RiverLink Account

 

To open an account, a driver will need to know a vehicle’s make, model, year, color and license plate number. A nickname can be chosen to help easily identify each vehicle.

There are two types of RiverLink accounts – personal accounts and commercial accounts. A personal account can include up to four vehicles, with a minimum balance of $20 to open the account. A commercial account is for a minimum of five vehicles, with no maximum. The minimum balance to open a commercial account is $20 per vehicle.

Personal Account


Drivers can open a personal account online at the RiverLink.com secure website, by phone with a customer service representative (855-RIV-LINK) or in person at one of two RiverLink customer service centers. Drivers can use a credit card, debit card or checking account to open an account. The customer service centers also accept cash.

Commercial Account


To set up a commercial account, businesses are encouraged to call 855-RIV-LINK and will be connected with a specialized customer service representative. Businesses that choose to visit a customer service center should bring an easy-to-read sheet with all vehicle information.
Calling a customer service representative is expected to be the fastest and easiest way for a business to open an account. Because of the specialized care, commercial accounts initially can’t be opened online.

Transponder Choices

 

There are two types of RiverLink transponders – RiverLink local transponders and RiverLink E-ZPass transponders. A sensor reads the transponder and the appropriate toll is deducted from the prepaid account. If you set up your account online or by phone, your transponder will be mailed to you, free of charge.

Local Transponder


A RiverLink local transponder is free of charge, one per registered vehicle. The small sticker adheres to the windshield, is non-transferable and will work only on the local tolled bridges. Drivers choosing a RiverLink local transponder will receive it when setting up their account, either in person or in the mail.

E-Z Pass Transponder


A RiverLink E-ZPass transponder is $15 per transponder. It’s mounted to the windshield, is portable from vehicle to vehicle registered to a single account and works in all 16 E-ZPass states. Drivers choosing a RiverLink E-ZPass transponder will receive it later this year, before the start of tolling.